policy

Consultation Appointment Policy:

A non-refundable $50 fee is required to secure your consultation, credited towards your procedure's total cost.
Cancel or reschedule with a minimum 72-hour notice to avoid forfeiting the consultation fee.
Phone consultations are available for clients residing out of town/state. Call (919) 637-9336 to schedule.

Procedure Appointment Policy:

A non-refundable $100 deposit is required at booking for a single procedure.
For two or more procedures, an additional $100 non-refundable deposit per procedure is necessary at booking.

Rescheduling Policy:

Give a minimum 72-hour notice for rescheduling; failure leads to deposit loss.
Directly contact via phone or text for cancellations or rescheduling; social media or email not accepted.
For rescheduling once, carry over the deposit; beyond that, a new $100 deposit is required.

Medical Emergency Rescheduling:

Less than 72-hour cancellation due to a medical emergency: provide medical receipt for rescheduling without an additional deposit.

No-Show Policy:

Missing a scheduled appointment results in forfeiting the deposit.
Future appointments must be paid in full, along with a $100 fee before rescheduling. Remaining balances will be charged for no-show appointments.

Late Arrival Fee:

A $30 late fee is charged if more than 15 minutes late to an appointment.

Thank you for understanding and adhering to our policies at Permanent Makeup By Shasha. Your cooperation allows us to provide exceptional service to all our valued clients.

Important Notice Regarding Skin Condition for Procedures:

Please note that if upon arrival for your appointment, there is any presence of tan lines, acne, pimples, cold sores, or skin irritation in or around the procedure area, Shasha will not be able to proceed with the scheduled procedure until the skin concern or blemish has subsided.
In such cases, a rescheduling of your appointment will be necessary. Please be aware that this will result in the forfeiture of your initial deposit, and an additional $100 deposit will be required to secure a new appointment slot.
We appreciate your understanding and cooperation in ensuring the best conditions for your procedure at Permanent Makeup By Shasha. Thank you for your attention to this matter.

Two or more appointments are necessary to achieve and complete most permanent makeup procedures.

If you show up to your procedure appointment and changed your mind or need more time to think about the procedure, you will be charged 50% of your procedure cost. “NO EXCEPTIONS”

Balance is due on the day of your procedure VIA cash, check, Paypal or Zelle. Credit or Debit cards are excepted for deposit only not for remaining balance. %3 surcharge will be added to all credit card payments.

By respecting and adhering to the cancellation or rescheduling policies, clients contribute to a smoother operation for all parties involved, ensuring fairness and optimal utilization of time and resources.

Thank you for your understanding and cooperation. We look forward to assisting you on your journey to personalized enhancements at Permanent Makeup By Shasha.